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GoQrides Terms, Privacy, and Policies

Privacy Policy

Last Updated: March 9, 2026

1. Overview

GoQrides ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (the "Service").

2. Information We Collect

2.1 Information You Provide Directly

  • Account information: name, email, phone number, password
  • Profile information: profile picture, bio, transit preferences
  • Payment information: credit card, billing address (processed by Stripe)
  • User-generated content: reports, photos, reviews, comments
  • Communication data: messages, feedback, support inquiries

2.2 Automatically Collected Information

  • Device information: device type, OS, unique device identifiers
  • Location data: GPS coordinates, city, neighborhood (with your permission)
  • Usage data: features used, searches, routes planned, time spent
  • Analytics: page views, clicks, errors, performance metrics
  • Cookies and tracking: browser cookies, pixel tags, local storage
  • IP address, browser type, and referring website

2.3 Third-Party Data

  • Data from social media platforms (if you connect your account)
  • MTA transit data and service alerts
  • Mapping and location services data
  • Analytics provider data

3. How We Use Your Information

We use your information for:

  • Providing and improving the Service
  • Personalizing your experience and recommendations
  • Processing payments and managing subscriptions
  • Sending service updates, security alerts, and support messages
  • Analytics, research, and product improvement
  • Fraud prevention and security purposes
  • Legal compliance and enforcement of our Terms
  • Marketing communications (only with your opt-in consent)
  • Aggregated analytics that do not identify you personally

4. Location Data

GoQrides uses location data with your explicit permission to:

  • Show real-time transit tracking and nearby stops
  • Provide location-based recommendations
  • Enable trip planning features
  • Improve service accuracy in your area

You can disable location tracking at any time through your device settings. Even with location disabled, we may still use approximate location based on your IP address for general analytics.

5. Data Sharing & Disclosure

We may share your information with:

  • Service providers: payment processors (Stripe), analytics (Vercel Analytics)
  • Other users: your public profile, reports, and community content
  • Business partners: only with your explicit consent
  • Legal authorities: when required by law or to protect rights
  • In case of merger/acquisition: your data may be transferred as part of the transaction

We do not sell your personal information to third parties for marketing purposes.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Account data is retained until you delete your account. Location data is typically retained for 30 days unless you opt for longer retention. You can request data deletion at any time, subject to legal obligations.

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption in transit (HTTPS/TLS)
  • Password hashing and secure storage
  • Access controls and authentication
  • Regular security audits
  • Secure API integrations

However, no security system is impenetrable. We cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Disable location tracking
  • Port your data to another service (where applicable)

To exercise these rights, contact us at privacy@goqrides.com. We will respond within 30 days or as required by applicable law.

9. CCPA & GDPR Compliance

CCPA (California Privacy Rights Act): If you are a California resident, you have the right to know, delete, and opt-out of the sale of your personal information.

GDPR (General Data Protection Regulation): If you are located in the EU, your data is protected under GDPR. We process your data based on legitimate interests or your consent and respect your rights to access, rectification, erasure, and data portability.

10. Cookies & Tracking

We use cookies and similar technologies for:

  • User authentication and session management
  • Remembering preferences and settings
  • Analytics and performance monitoring
  • Security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

11. Third-Party Links

GoQrides may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

12. Children's Privacy

GoQrides is not intended for children under 13. We do not knowingly collect information from children under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

13. Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use of GoQrides following the posting of updated Terms means you accept the changes.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@goqrides.com

Address: New York, NY