Terms of Service
Our terms governing your use of GoQrides, user conduct, and limitations of liability.
Privacy Policy
How we collect, use, and protect your personal data. GDPR & CCPA compliant.
Cancellation & Refund Policy
All GoQrides subscription purchases are final and non-refundable. Learn about our no-refund policy, how to cancel your subscription, and the pre-purchase confirmation process.
Official Legal Documents
Download our official legal documents in PDF format.
Important Notice
These legal documents are effective as of March 28, 2026. We reserve the right to update them at any time. Continued use of GoQrides constitutes acceptance of any changes.
For questions or concerns about our legal policies, please contact us at legal@goqrides.com or privacy@goqrides.com.
Frequently Asked Questions
How is my location data used?â–¼
Your location data is used to provide real-time transit tracking, show nearby stops, and personalize recommendations. You can disable location access at any time in your device settings. See our Privacy Policy for full details.
Can I delete my account and data?â–¼
Yes. You can request account deletion and data removal from your account settings or by contacting us at privacy@goqrides.com. We will process your request within 30 days. Some data may be retained for legal or operational reasons.
Is my payment information secure?â–¼
Yes. All payments are processed securely through Stripe and never stored directly on our servers. We use encryption, tokenization, and PCI-DSS compliance to protect your payment information.
Do you comply with GDPR and CCPA?â–¼
Yes. We are fully compliant with GDPR (General Data Protection Regulation) for EU residents and CCPA (California Consumer Privacy Act) for California residents. See our Privacy Policy for your rights and how to exercise them.
What is your refund policy?â–¼
GoQrides operates a strict no-refund policy. All subscription purchases are final and non-refundable once payment is processed. You will be shown a mandatory confirmation prompt before any charge is made, giving you a final chance to review your purchase. You may cancel your subscription at any time to stop future charges. See our Cancellation & Refund Policy for full details.